FPM DO-NOT-CALL POLICY
“The FPM Group” has adopted and adheres to the policies described below to comply with the Federal Trade Commission’s (“FTC”)
and Federal Communications Commission’s (“FCC”) regulations, The Direct Marketing Association’s (“DMA”) Ethical
Guidelines, and if applicable, state Do Not Call laws.
“The FPM Group” checks telephone numbers on our calling lists against the DNC lists that we obtain from various sources, or we
document why that person may be contacted without checking the DNC lists.
We honor the relevant portions of the national DNC list (select only one):
(b) each quarter, (indicate which months)
(c) other, please specify (cannot be less frequently than each quarter): .
NOTE: Effective January 1, 2005 marketers will have to scrub against the national DNC every 31 days
We check against the DMA’s Telephone Preference Service (“TPS”) (select only one):
(b) each quarter, in (indicate which months)
(c) other, please specify (cannot be less frequently than each quarter): .
And, we check against state lists (select only one):
(b) each quarter, in (indicate which months)
(c) consistent with state-mandated timetables
(d) other, please specify; .
In addition, to remove wireless numbers from our database we use:
x (a) The DMA’s Wireless Suppression Service
(b) other, please specify; .
We will also remove from our calling lists the telephone numbers of those individuals who submit requests directly
to us. Consumers may submit DNC requests by (select all that apply):
x (a) calling the following number: (888) 543-5573 , ext. 2
x (b) writing to the following address: 1024 Bayside Dr Suite 403 Newport Beach, CA 92660
x (c) sending an e-mail to the following address: comply@firstpacificmarketing.com
(d) submitting a request online at the following URL:
x (e) faxing a request to the following number: 949-288-6299
(f) other: .
Such requests are recorded in our databases (select only one):
x (b) within three business days of receipt
(c) within five business days of receipt
(d) other (please fill in appropriate response): ,
NOTE: Federal regulations require companies to honor DNC requests within 30 days.
To fully implement such requests it may take up to:
(b) other (please fill-in appropriate response, but it cannot exceed 30 days.)
We retain company-specific DNC requests for a minimum of 5 years. If you move or change your telephone number
your request may be deleted. If you wish to re-establish your Do-Not-Call request, please contact us at: (888) 543-5573
We have trained our employees that are engaged in telephone marketing on these policies and procedures and we
require our employees to follow them at all times. We have a policy of disciplining and we will discipline any
employee who fails to abide by these policies and procedures.
If you have questions about our Do-Not-Call Policy, please contact us during normal business hours.
Questions about our company’s DNC policies should be directed to:
(a) Name or Department (optional): Compliance
(b) Address: 1024 Bayside Dr Suite 403 Newport Beach, CA
(c) Telephone Number: (888) 543 – 5573 x 2
(d) E-mail (optional): comply@firstpacificmarketing.com
Reverse Live Transfer Lead Guidelines
What we do: We are targeting seniors that would like to hear more about their options for a reverse mortgage. Most of the seniors have little, or no understanding of how a reverse mortgage works, but they have seen something on TV.
Guidelines: Please keep in mind that this leads are outbound telemarketing and the homeowner probably receives calls and / or mailer regarding their mortgage. But you have 100% contact with them now so you want to get as much accomplished with this initial call as possible.
Key Points To Sell Our Leads:
- -Always thank them for holding and being patient
- -Always assume you can help them & quickly point out the benefits of a reverse mortgage.
- -Give yourself and your bank instant credibility (explain that we specialize with working with seniors. Give examples of how you have helped other seniors.
Stay Aware From:
- -Never ask open ended questions like “so I hear you are looking for a reverse mortgage?”
- -“What are you looking to accomplish?” “So I understand you want a reverse mortgage”
** They will always say you called me you tell me what you can do for me. Well tell them**
Guidelines: Please keep in mind that these leads are outbound telemarketing and the homeowner probably receives calls and / or mailers regularly regarding their mortgage, but you have 100% contact with them now so you want to get as much accomplished with this initial call as possible.
VA Live Transfer Lead Guidelines
What we do: We are targeting veterans with adjustable rates that would like to hear more about their options for fixed rates.
Guidelines: Please keep in mind that this leads are outbound telemarketing and the homeowner probably receives calls and / or mailer regarding their mortgage. But you have 100% contact with them now.
Key Points To Sell Our Leads:
- -Always thank them for holding and being patient
- -Always thanks them for their service to our great country
- -Always assume you can help them with their mortgage; quicly point out a benefit to getting a fixed rate
-Give yourself and your bank instant credibility (explain that we specialize with working with veterans. This program has helped save veterans ____ money per month. Give examples of how you have helped other veterans.
Stay Aware From:
- -Never ask open ended questions like “so I hear you are looking to refi?”
- -“What are you looking to accomplish?” “So I understand you want a fixed rate”
** They will always say you called me you tell me what you can do for me. Well tell them**
Be pleasant be strong and be confident in your program and that your helping veterans.
Guidelines: Please keep in mind that these leads are outbound telemarketing and the homeowner probably receives calls and / or mailers regularly regarding their mortgage, but you have 100% contact with them now so you want to get as much accomplished with this initial call as possible.
What are Avatar Transfers?
Imagine an inexpensive foreign telemarketing agent who can pass, on the phone, for a 40-year-old Wall Street pro. Now imagine that his services are available for one-fifth the cost of his American counterpart.
Welcome to Avatar Transfers
Avatar marketing Agents are actual individual agents that easily pose as whoever you would like them to be, a Wall Street Executive, an intellectual, youthful, witty & charming, or established and wordy.
Avatar Agents do exactly what American telemarketing representatives can do at 1/5th the cost and typically double or triple or more of the production.
Avatar marketing agents are the face and introduction of your company. They are consistently consistent. They represent you cheerfully, and professionally each time they have the opportunity to represent your company to a potential customer.
About Your Team
Your marketing team is in fact owned by our Avatar Transfer Company. We are technically the employer. Your team consists of multiple layers of management, quality control, Avatar Agents, voice talent, call center managers, & team leaders. Each agent works on only one campaign and they are hired and trained to work specifically on your campaign. We believe that multitasking is over rated and we are expected to do one thing only and do it well. Each agent has on going training and goals that they are expected to achieve in order to maintain the success of your project. While your project is a success it is a direct reflection on our agents.
Please note that we manage each campaign separately to ensure its success, communication is requested between your office and your team daily as they are a direct extension of your company. We manage this communication generally via. Skype Texting or Skype Voice.
Our mission is to build and manage a hard-driving, diligent sales team for each client. These teams are overseen by dedicated managers and QC (quality control) agents. Avatar relationships are long-term.
Our Avatar Transfer team will be intensely responsive to your project and will communicate as often as necessary with their dedicated team managers to ensure its success.
How Does It Work?
We break the perfect sales pitch for your product into sound bytes. We do the same with common responses to prospects, such as ”That’s a great question” or ”Can I transfer you?” We then assign each sound bite to a button on our patented sound board. Our rapid-fire predictive dialers call your leads and the magic happens when a prospect answers: instead of speaking directly to the prospects, our agents merely listen and then let the Avatar talk for them by pushing the appropriate soundboard buttons. For example, the prospect says hello and our agent pushes the ”greeting” button. At that moment, the prospect hears (in perfect American, Canadian, British, Irish, or Australian English), “Hello, this is Jonathan White, how are you today?” As the prospect and the Avatar agent converse, the Avatar agent continues to press the appropriate buttons to advance the sale. The agents are fluent in English and prospects never hear foreign accents.
What Kind Of Reporting Is Available?
Avatar has extensive reporting capabilities. All calls are recorded (including those of fronters, external transfers and client closers) so that lead quality can be tracked easily Avatar transfers per hour per agent and total transfers per team are tracked graphically for fast trend analysis. On the predictive dialer side, many other reports are available for review, including but not limited to total calls, wait time, and log-in time.
How Do We Start?
All projects take between 4-7 business days to start. We start by recording your script, and breaking it into manageable sound bytes. We program the agent stations while hiring and training your staff for your particular project. All projects launch on Mondays and run from Monday to Saturday.
We observe all U.S. Telemarketing Laws and encourage all our clients to be compliant.